We close at nine.
It had been an okay day at work, no real great or bad patients coming in. It’s 8:25, almost closing time and some of my least favorite and rude customers call in saying they will be in around 20 minutes and can I fill these four prescriptions for them. We fill the medicines and go back to cleaning up, suddenly women comes in with a prescription from the hospital for amoxicillin for her kid. By this time it’s ten minutes until close but since it’s for a child we fill it lightning speed. Suddenly as I am trying to close the register down three more people, all with individual prescriptions come up.
The 1st says she works for Publix, like me, but at another store and can she get these three filled. I say that I can’t, we’ve closed but that I could set them to fill for tomorrow, or even profile them for her so her store can do them quickly, she gets mad and leaves.
The second person in line has one of my favorite types of prescriptions, oxycodone 30mg for 120 tablets. Oh and what’s that, you are my age (20) and you need them this instant. I’m so sorry to tell you but I don’t have them (I am lying here by the by).
The third guy I did feel sorry for, he had a prescription for cephalexin for his dog (i’m a softie for animals) from the emergency vet. We gave him a capsule and told him to come back tomorrow when we were open.
Finally we get the gate down, turn everything off and are ready to leave, it’s almost twenty minutes over the time I should have left, yet this really sketchy guy walks up with his dirty prescription that looks like he used it as a napkin and ask if we have this medicine in stock. I look and see that it is for oxycodone 40mg for 180 of the suckers. I don’t know if the pill mill docs in Georgia are getting bolder or stupider. We turn the guy away apologizing that we are closed, but even if we weren’t we don’t have it in stock.
I just don’t get it, do they think that just because I am trying to leave i’m going to break or bend the rules and just give them the drug to get them to leave, or in the case of the oxycodone scripts maybe I won’t tell them the same thing that i’m sure every other pharmacy in the surrounding area told them. I just want to leave when i’m supposed to, not get hassled while trying to leave.
I have one favorite customer
He is an elderly gentleman who comes in with his wife to pick up their monthly prescriptions. Every time he comes in he gives everyone in the pharmacy a small stone that he has polished, so far I’ve gotten a blood stone/ quartz, and something else mix, a tiger’s eye and some blue stone that I don’t even know what it is, and neither does he. This one customer in my mind makes up for about ten other bad ones and is one of the reason I can still say that I love my job as a pharmacy tech.
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I can’t even begin to say how often people expect me to know: their name, their spouses, their kids, their nick names, etc when I have never seen them in my life.
downonthepharm:
[the following names have been changed to protect identities even further in an anonymous blog ;o)]
‘Hi, what can I do for you?”
“I’d like to get this prescription filled for my wife.”
“OK, has she been…”
“Yes,yes, I’ll be back in 15 minutes, I really need to get back out to her in the car.”
“But I can’t make out the last name?”
Reasons why your wait time is long.
1. I am trying to be fair to everyone, if you aren’t actively dying and in immediate need of your medicine you get no special treatment( and if you are get to the hospital, really).
2. Every time each customer asks me if it will really take that long, it slows me down and kinda frustrates me.
3. Filling your prescription is more than just , as you say, “counting pills”, I have to read your doctors scribble and make sure I am giving you the medicine that will make you better, make sure I have the drug in stock, make sure your insurance processes, count, double count, label, verify with the pharmacist and print all the necessary info, all while dealing with the other customers.
4. I might have to use the bathroom at least once today during my shift, so does the pharmacist who has a 12 hour shift with no breaks.
5. All of the people before you.
6. My zillion auto-refills that I have to fill before I can go home.
7. Standing at my counter and staring at me trying to use your mind or my awkwardness to make fill your prescription faster will actually make me give you a longer wait time.
8. I am human and make errors, so an extra few minutes(2-3) are me trying to account for any errors that could possibly happen between me and my co-workers.
9. The changing of shifts time is complicated and the person I am relieving doesn’t always tell me what is going on with every patient, so telling me that the person here earlier said so and so does no good.
10. Phone calls.
That should just about cover it, if not…..magic.
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Just wow!
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When Mako and Asami go on a date
